Terms of service

OVERVIEW

Welcome to A&N Flowers LA. The terms “we,” “us,” and “our” refer to A&N Flowers LA. A&N Flowers LA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience. A&N Flowers LA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use our website or purchase from us.

Please read these Terms of Service carefully. By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, our Return, Refund & Replacement Policy, and our Delivery Policy. If you do not agree to these Terms or our policies, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, phone number, billing information, payment information, delivery address, recipient information, and delivery instructions. You represent and warrant that all information you provide is correct, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colors and product appearance may differ from how they appear on your screen due to your device, display settings, lighting, and photography.

Because flowers are natural, seasonal, and perishable, arrangements may vary slightly from the photos shown on our website. Product photos are examples of the style, size, color palette, and overall design. Exact flowers, shades, vases, greenery, wrapping, or materials may vary depending on availability.

If a specific flower, color, vase, or material is unavailable, we may substitute it with a similar item of equal or greater value while keeping the same general style, size, and color palette of the arrangement.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. A&N Flowers LA reserves the right to accept, decline, cancel, or modify an order for legitimate business reasons, including product availability, incorrect pricing, incomplete information, delivery limitations, suspected fraud, or safety concerns.

Your order is not accepted until A&N Flowers LA confirms acceptance. We must receive and process your payment before your order is accepted, prepared, picked up, or delivered.

Please review your order carefully before submitting it. Customers are responsible for providing accurate order details, including delivery address, recipient name, phone number, card message, pickup or delivery date, and delivery instructions.

Your purchases are subject to our Return, Refund & Replacement Policy and Delivery Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, delivery fees, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted prices do not include taxes, delivery fees, shipping, handling, or other applicable charges.

Prices posted on our website may be different from prices offered in our physical store, over the phone, through third-party platforms, or for custom orders, holidays, and special events.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct, and complete, that you are authorized to use the payment method, and that you will pay all charges incurred by you at the posted prices, including all applicable taxes and fees.

SECTION 5 - DELIVERY AND PICKUP

We make reasonable efforts to deliver on the selected delivery date. Delivery time windows are estimates and may vary slightly due to traffic, weather, holidays, high order volume, recipient availability, building access, or other conditions outside our control.

Customers are responsible for providing a correct and complete delivery address, recipient phone number, and delivery instructions. A&N Flowers LA is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

Pickup orders must be picked up on the scheduled pickup date unless other arrangements are approved by A&N Flowers LA.

For full details regarding delivery, redelivery, unavailable recipients, door drop-offs, and related issues, please review our Delivery Policy.

SECTION 6 - RETURNS, REFUNDS, REPLACEMENTS, AND CANCELLATIONS

Because flowers, plants, and floral arrangements are perishable and often custom-prepared, we do not accept returns.

If there is an issue with your order, please contact us within the timeframe stated in our Return, Refund & Replacement Policy. Clear photos may be required so we can review the issue properly.

Order cancellations are subject to our Return, Refund & Replacement Policy. Please review that policy for full details regarding cancellations, replacements, and non-returnable items.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, product descriptions, and the design, selection, and arrangement thereof, are owned by A&N Flowers LA, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store, transmit, copy, or use any material from the Services without our prior written consent.

A&N Flowers LA’s names, logos, product and service names, designs, and slogans are trademarks or property of A&N Flowers LA or its affiliates or licensors. You must not use such materials without prior written permission.

SECTION 8 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without any warranties, representations, or conditions of any kind. Any use of optional third-party tools is entirely at your own risk and discretion.

We may also offer new features, tools, or resources through the Services in the future. Such new features shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain materials, links, or functionality provided by third parties. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites or services.

If you decide to access third-party websites or services, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

A&N Flowers LA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with A&N Flowers LA.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and A&N Flowers LA, including any injury, damage, loss, or issue resulting from products or services purchased from A&N Flowers LA. You hereby release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with A&N Flowers LA.

SECTION 11 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understand our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Please review our Privacy Policy for more details on how we, Shopify, and our partners may use your personal information.

SECTION 12 - FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photos, testimonials, or other content, you grant A&N Flowers LA permission to use, reproduce, modify, publish, distribute, display, and promote such content for business, marketing, and promotional purposes.

You represent and warrant that you own or have the necessary rights to the content you provide and that your content does not violate the rights of any third party.

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, inappropriate, or otherwise objectionable.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, delivery fees, delivery timing, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You agree not to violate any laws, infringe on intellectual property rights, harass or harm any person, submit false or misleading information, transmit viruses or malicious code, spam, phish, impersonate another person, interfere with the operation of the Services, collect personal information from others, or use the Services in a way that harms A&N Flowers LA, Shopify, our customers, or any third party.

You may not use bots, scrapers, crawlers, automated tools, AI agents, or similar technologies to access, copy, extract, overload, interfere with, or misuse our website, products, content, pricing, photos, or services without our written permission.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion and without notice if we believe you have violated these Terms or misused the Services.

You will remain liable for all amounts due up to and including the date of termination.

The sections that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback and Reviews, Disclaimer of Warranties, Limitation of Liability, Indemnification, Privacy Policy, Governing Law, and any other provisions that should reasonably survive.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes. We do not warrant that all information will always be accurate, complete, current, or error-free.

Except as expressly stated by A&N Flowers LA, the Services and products offered through the Services are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied.

Because flowers are natural and perishable, we do not guarantee that arrangements will look exactly like product photos or last for a specific number of days. Flower freshness and lifespan may depend on flower type, handling, temperature, environment, care, and other factors outside our control.

Some jurisdictions limit or do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, A&N Flowers LA, our partners, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or any products purchased through the Services.

Our total liability for any claim related to an order will not exceed the amount paid for that specific order, to the fullest extent permitted by law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless A&N Flowers LA, Shopify, and our affiliates, partners, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of law, your misuse of the Services, or your violation of the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of A&N Flowers LA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement between you and A&N Flowers LA regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, and proposals.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

A&N Flowers LA
15333 Sherman Way Unit R
Van Nuys, CA 91406
Phone: (818) 386-8106
Email: anflowersla@gmail.com